Salon Policies
Please be advised that all hair extensions are custom-ordered and paid for in advance, specifically tailored to your hair. As such, we do not offer refunds under any circumstances. Additionally, the deposit you have paid is non-refundable, and this is clearly stated in the booking fee terms.
If you wish to reschedule your appointment, a new deposit will be required. Please ensure you understand these terms before proceeding with your booking.
Thank you for your understanding.
Salon Policies
We want every appointment at My Hair Co. to feel relaxed and well organised. Please take a moment to read our booking policies before your visit.
Hair extensions
Your hair extensions are custom-ordered specifically for you and must be paid for in advance. Once your order has been placed, we do not offer refunds for a change of mind.
Booking deposits
A booking deposit is required to secure your appointment and is credited towards your service on the day. Please read the booking terms when making your appointment.
Cancellations & rescheduling
If you need to cancel or reschedule, please give us at least 72 hours (3 days) notice before your appointment. This gives us time to offer your appointment to another client.
Cancellations or rescheduling with less than 72 hours notice will result in your booking deposit being forfeited. A new deposit will then be required to secure another appointment.
Questions or concerns
If you have a question about your booking, extensions or service, please email hello@myhairco.com.au or call (03) 9304 4308. We are happy to help.
These policies do not exclude or limit your rights under Australian Consumer Law, including any right to a repair, replacement, refund or other remedy where applicable.